Dewa showcases eServices at Gitex

Dubai Electricity and Water Authority (Dewa) is showcasing the latest customer service technologies during Gitex 2012 which kicked off on Sunay at the Dubai World Trade Centre.

One of the most customer-centric tools introduced by Dewa this year is the eConsumption graph, which allows customers to view and compare their electricity and water consumption on a monthly and yearly basis. It also allows customers with multiple accounts to compare the consumption of up to ten accounts simultaneously.

Another  feature is Dewa’s upgraded online bill payment service including the Pay for Friend feature, which enables registered customers to pay their friends bills. The autoPay mPay feature was added in cooperation with Dubai eGovernment; enabling automatic bill payments via mobile phones where customers can now specify the period in which their bills are paid, as well as specifying the maximum amount to be paid automatically every month.

Dewa is also focusing on its ‘Neighbourhood’ campaign, which was launched two years ago and raises awareness of the importance of conservation in electricity and water consumption. The campaign will conduct more visits to more neighbourhoods in Dubai with the participation of the Dewa Conservation Team, which visits communities in a specially-built green bus to spread awareness about utility conservation.

 

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