Training to help cabbies mind their Ps and Qs

There is good news for residents of Dubai as concerted efforts are being made to ensure that taxi drivers in the emirate are not only safe drivers but also well-groomed and more importantly well-behaved.

In order to achieve this, an educative programme for Dubai's taxi drivers focusing on improved code of conduct and quality of service has been launched.

The year-long programme for DTC taxi drivers will be held by the Dubai Taxi Corporation (DTC) in collaboration with the Public Transport Agency at Roads and Transport Authority (RTA).

The programme will also focus on traffic offences, as well as procedures and policies adopted by both bodies towards improving the code of conduct and quality of service delivered to the public.

Ammar bin Tameem, Director of DTC Fleet Drivers Affairs Department, said: "DTC is keen on putting trained and well-groomed drivers behind the steering wheel as they are considered ambassadors of the RTA. This programme does not only include safe driving and compliance with driving and traffic rules, but also ensures that cabdrivers are well-behaved and honest in the daily dealing with passengers."

All drivers will undergo training courses based on world-class modules with a view to improving and upgrading the level of services offered to passengers. In addition to that, educative programmes will be carried out with other bodies concerned and delivered in Arabic, English and Urdu languages, comprising lectures and practical demonstrations about the best traffic safety practices during driving to enhance the safety of drivers, passengers and road users.

Mansour Al Falasi, Acting Director of Franchise and Enforcement Department at Public Transport Agency, said: "Cabdrivers have been introduced to quality and conduct offences, personal hygiene, vehicle cleaning and the policies and procedures applicable to them in addition to the compliance with security and safety rules, among others."

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