CDA joins Dubai's eComplain portal

The Community Development Authority (CDA)

in Dubai has joined the Unified Customer Complaints' Portal on the Dubai Government eComplain website to strengthen communication with customers through accredited channels.

This initiative is part of the CDA's commitment to applying eGovernment policies and enhancing the level of services provided to customers. Customers can reach the eComplain website through a link on CDA's main website www.cda. gov.ae. The Dubai government eComplain website addresses all concerns of the CDA's stakeholders, and strengthens government services in line with the requirements of Dubai Strategic Plan 2015 announced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE, and Ruler of Dubai.

The authority will implement more initiatives such as hot lines in the waiting areas of customer centres for people to register immediate complaints, if any.

They will also introduce complaints/feedback boxes, wireless connections and self-service screens or computers in the waiting areas for people to access the net.

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