Dewa services to 200,000 via Web and App

Dubai Electricity and Water Authority (Dewa) has started providing all its services to commercial customers through its website and smart app only for a number of transactions and services such as move-in, final bill requests, updating customer information, and general enquiries.

From April 1, 2015, commercial customers are not able to complete their transactions at Dewa offices and must to complete their transactions online or through the smart app. Dewa has over 198,000 commercial customers out of a total of 718,118 customers, it said in a media statement on Monday.

The move supports Dewa’s strategy to transform all its services into smart services that save its customers’ time and effort.

“The new move to provide commercial services through the website and smart app only supports our vision to become a sustainable innovative world-class utility. It also supports Dubai’s efforts to save the environment and achieve the sustainable development of Dubai. Dubai Plan 2021 aims to make Dubai a smart, integrated and connected city that manages its resources sustainably,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

Dewa’s smart app provides over 150 services and features that meet the expectations and needs of customers, consultants, suppliers, jobseekers, government organisations, and people with special needs. Dewa’s smart app is compatible with various platforms including Android, iOS, and Blackberry. It is also accessible on various operating systems including Windows, Windows phones, Samsung home entertainment systems, Etisalat’s eLife and through its web application on www.dewa.gov.ae.

“I urge all customers to utilise our electronic and smart services, which are easy to use and compatible with all electronic and smart devices. They meet the needs of all customers including people with special needs. Our electronic and smart services save customers time and effort by enabling them to complete their transactions anytime, anywhere, without having to visit Dewa’s offices. By doing so, they help reduce carbon emissions and protect the environment,” added Al Tayer.

Using Dewa’s electronic and smart services in 2014 helped eliminate 12,886 tonnes of carbon dioxide emissions in 2014. This equates to planting 64,431 trees in an area equivalent to 121.5 football fields. The amount was calculated based on the emissions that could have resulted from customers travelling to and from Dewa offices.
 

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