Dubai immigration queries… in English

The General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai, has launched a new service to answer all immigration queries of residents on Instagram and that too in English.

“Residents will have to send a ‘direct message’ in English to GDRFA on Instagram account: gdrfadubai. The queries will be answered in 24 hours,” Mohammed Sultan Thani, Consultant, Organisation Excellence, GDRFA, Dubai, told Emirates24|7.

“If you will make comments on the posts, you may not get answers, but if you send a ‘direct message’, we will answer all your queries.”

The directorate has been quite active on social media scene and has been answering residents' queries, primarily in Arabic.

“On Instagram, we will respond to direct messages in English,” Al Thani said.

GDRFA already has a toll free “Amer service” for public complaints, suggestions and Inquiries. The 24-hour service offers several communication options, such as toll-free number (voice), fax, e-mail and e-chat.

For Amer chat the timings are from 10am to 5pm (EST), from Sunday to Thursday.

As part of its drive to create stronger relations and open up more communication channels with customers, GDRFA has also launched a bilingual monthly newsletter, ‘Manafez Dubai’.
 

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