This Eid, why payment receipt from Dubai taxi driver is good idea

The Roads and Transport Authority (RTA) in Dubai is advising residents and tourists to ask for a payment receipt from taxi drivers, which can help in finding lost items in taxis.

In a session hosted by RTA officials and Members of Taxi Council, several suggestions were made which included directing RTA's Marketing & Corporate Communication Department to carry out educative campaigns targeting taxi users and tourists reminding them not to leave or forget their personal belongings when alighting from taxicabs, especially those heading to different airports of the UAE.

They should insist on the issuance and collection of the payment receipt, which contains a lot of important information when reporting items lost on board taxicabs, the authority said in a statement.

Another suggestion was to intensify monitoring and inspection campaigns of all cabs and cab drivers in order to curb negative practices on the part of some taxi drivers.

Such measures are essential as they serve the interest of customers and preserve the corporate image of RTA.

The session also suggested issuing a circular to all franchise companies to inspect and monitor the performance of drivers, particularly the general appearance, personal hygiene, odor, cleaned attire and outfit, besides displaying ID card and other controls of drivers performance; address all taxi drivers in Dubai to use the display monitors fitted to taxicabs, as there are several complaints from customers that these monitors are not operated or have permanent failures and cooperate and coordinate with the Dubai Police for designating a place for handing over all items lost in taxis and charting out a mechanism for handing them over.

The session, convened just ahead of Ramadan, was attended by Mohammed Obaid Al Mulla, RTA's Board Member cum Chair of Customers Council, Ahmed Mahboub, Director of Customer Service and Abdullah Al Mahri, Director of Transport Activities Monitoring.

Abdullah Al Mahri, Director of Transport Activities Monitoring at Public Transport Agency explained the practical mechanism of monitoring the taxi sector, complaints & comments of taxi customers, lost and found policy management, and the new mobility systems as well as the incentives, rewards and awards system for cab drivers.

Al Mulla urged the public to use smart apps in requesting taxi service, emphasising RTA focuses on training drivers on the geographical locations in the UAE in general and Dubai Emirate in particular such as hotels, tourist attractions, public entities, malls, schools, universities and other key destinations visited by taxi riders.

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